Workshop
in-house
ER & Leadership Skills for Frontliners and Supervisors
our most in demand session in NZ!
1 day practical workshop
in-house
For inhouse training of four or more participants more competitive pricing is available.
The program equips frontline leaders with practical tools for managing their teams, delegates and employees/union members.
Who Should Attend
- Frontline Leaders
- Supervisors
- Team Leaders
- Foreman
- Charge-Hands
- Shift Leaders.
Learning Outcomes
Overview
Frontline Leaders and Supervisors are the key relationship-builders and influencers in many organisations. They deal with employees on a day-to-day basis and have individual and team relationships. These can be positive or negative. Frontliners and Supervisors have a major influence on employee morale, individual worker attitude, productivity and employment relations.
The secret to a harmonious and productive workplace is good employment relations, is capable Frontliners and Supervisors who understand and can apply the different components that influence employee attitudes and behaviours.
This workshop is presented in-house only and is suitable for both unionised and non-unionised workplaces.
Content
Module 1
Conflict, Recognition, Performance, Productivity & Discipline
- Lead, communicate and influence – Practical Steps
- Recognising the causes of conflict
- The power of praise and recognition
- Handling the poor work performer – Practical Steps
- How attitude and behaviour effects productivity
- The informal and formal approach to performance management + discipline
Essential ER/IR. How to manage employees & unions in the workplace
- Understanding how unions function
- The key role of the Frontliners & Supervisors in establishing a positive ER/IR culture
- Good communications and effectively managing employee representatives and/or union delegates
- CA negotiations and how this process works and impacts on the Frontliners/Supervisors status and authority
Please note: the workshop program may be subject to minor content changes
After Workshop (Optional but recommended)
We can allocate ‘live’ projects to Frontliners & Supervisors (based on current organisational issues).
We then follow-up four to six weeks after the workshop and discuss the projects with each team. Duration of follow-up takes approximately two hours.
This action creates a sense of Frontliners & Supervisors ownership in resolving real problems, resulting in practical solutions.
COST
The two modules can either be presented as a one-day session or separately on a half day basis
- $2,995 + GST – for each four hour module up to 12 attendees
- $3,995 + GST – for a one day session covering both modules with up to 12 attendees
Optional: After workshop project at $375 per hour (Timing to be agreed with client in advance)