Understanding the Disciplinary Process

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This half-day course is designed to help first-level managers, front-line supervisors and team leaders understand how the disciplinary process works, focusing on the employer, employee and union rights. Attendees will learn practical skills about how the disciplinary process should be handled and how to differentiate between poor performance and misconduct, with special emphasis placed on management behaviour, fairness and consistency.


  • What is Discipline
  • Why should a company have a Discipline Procedure
  • What is the difference between Misconduct and Poor Performance
  • Common reasons for Discipline
  • Levels of Disciplinary Action
  • Key steps in the Disciplinary Process
  • The Do’s and Don’ts of the Disciplinary Process
  • What are the rights of Employer/Employee/Union
  • Learning Exercise / Case Study

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