Managing the Poor Work Performer

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Poor performance management for front line supervisors and managers


How do you manage the poor performance of an employee in this time of heightened industrial action, legislation and employee rights? 

This simple, practical workshop will help participants understand poor work performance. You will learn how to deal with employees in a positive, patient and professional manner. Learn practical techniques for improving employee performance as well as the step-by-step dismissal procedures to take if an employee does not improve.

  • Understand the difference between poor performance and misconduct and the different processes required for each
  • Be clear on the distinction between ‘dead wood’ and 'poor performers' before acting
  • Find out how to quickly improve the work output of poor performing employees
  • How to set clear and measurable performance standards for employees
  • Learn a simple step-by-step approach for poor performance management

 

BACKGROUND

A simple, practical process that is easy to understand and implement. Participants will gain an understanding of the elements which make up poor work performance and learn practical techniques for improving employee performance quickly - failing this, a step-by-step guide for dismissing poor performers.

Who Should Attend

This workshop is designed for managers, front-line supervisors, HR and IR practitioners as well as anyone who wants to sharpen up on this process.

Workshop Content

Understanding the different elements of day-to-day work performance

  • Understanding the difference between poor performers, ‘dead wood’ and misconduct
  • The rights of the employer/employee/union
  • The elements that make up performance
  • How to ensure performance standards are met

How to set standards and measure individual work performance

  • How to measure performance
  • Identifying appropriate forms of measurement
  • Identifying key outputs
  • Short-term vs. long-term performance management

Understanding performance counselling/coaching

  • What steps to take in dealing with poor performers or ‘dead wood’
  • Understanding the nature of the performance counselling process
  • How to speed up the process

Fair dismissal for ongoing poor performance

  • Understand the rights of the employee
  • The obligations of the employer
  • Following the correct process to ensure dismissal is fair and reasonable

Cost

Your investment –

  • $2,500 + GST – for the half-day session-  up to 11 attendees

A detailed workbook is issued to every attendee, which can then be referred to after the workshop.

Can’t see what you want? Contact the team to discuss a fully-customised in-house training option.